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ECU Technologies Warranty /Return Policy

Automotive, Ecu computers purchased from Ecu Technologies come with a 1 year conditional warranty. The warranty does not cover water damage, or damage caused by the installer or damage caused by the vehicle. In order to qualify for a warranty replacement the computer must be in original condition with original packaging and the original receipt. All refunds and warranty replacements will require the customer to fax us a valid license or ID, a copy of the vehicle registration and the credit card that was used to place the order. Computers missing the serial number or tamper proof seals will not be return policy accepted, under no circumstances. If the ecu has water damage or any other internal damage caused by the vehicle, returns will not be accepted. International orders will not be refunded. International orders will only be replaced under warranty and all international shipping costs will be at the customers expense. NO EXCEPTIONS. Our one year warranty only applies to the person who made the purchase or credit card holder. If the vehicle is sold the warranty will be void. We do not sell brand new ecu computers in the OEM Mercedes box. We offer remanufactured / refurbished and recycled ecu computers. What we offer is an alternative to the Mercedes dealership at a discounted price. Most of our units are 30-50% less than the dealers list price. All electronic Ecu's replaced under the 1 year warranty will have to be diagnosed by an authorized repair shop that has the proper tools for programming Mercedes Benz.( Autologic or Xentry SDS) We will require a print out from Autologic or Xentry with the fault codes before we refund or replace the ecu. This means that your vehicle will have to be at a professional shop and we will have to work with the shop directly before we consider a refund or replacement under warranty. A $75.00 diagnostics / labor fee will be applied to all returned computers and this labor fee is non refundable. If we program your ecu an additional programming fee of $90.00 will be applied and this fee is non refundable. All shipping costs are also nonrefundable. Please make sure you read and understand our return policy before placing an order.